Return & Exchange Policy

At Bilasita, we want you to feel confident and happy with every saree you purchase from us. We carefully select and pack each product before it reaches you. However, if you receive a product that you would like to return or exchange, our policy below will guide you through the process.

By placing an order on our website, you agree to the terms mentioned in this Return & Exchange Policy.

1. Return & Exchange Period

We accept return and exchange requests within 7 days from the date of delivery of your order.

Return or exchange requests must be raised within 7 days of delivery.
Requests submitted after the 7-day period will generally not be accepted.
If you receive a damaged, defective, incorrect, or incomplete product, please contact us within 48 hours of delivery.
Any issue reported after 48 hours may not be considered, except where the delay is due to circumstances beyond the customer's reasonable control.
The product must meet the eligibility requirements mentioned below for a return or exchange to be approved.

2. Please Check Your Package at Delivery

We recommend checking the outer packaging carefully when your order is delivered.

If the package appears open, heavily damaged, torn, or tampered with, please avoid accepting the shipment and contact our customer support team immediately.

If you notice any issue after opening the package, please take clear photographs or a video of the package and product and share them with us while raising your complaint. This helps us review the issue and resolve it more efficiently.

3. Conditions for Return or Exchange

To be eligible for a return or exchange, the saree must reach us in its original condition.

The following conditions apply:

The saree must be unused, unworn, and unwashed.
The product should be free from stains, makeup, perfume, sweat, detergent marks, or any other signs of use.
Original tags, labels, packaging, and accompanying accessories, if any, must be intact.
The saree must not have been altered, stitched, customised, or modified in any manner.
The product should not have any damage, tear, mark, or other signs of wear caused after delivery.
The product must correspond with the item originally delivered by Bilasita.

For a return or exchange request, we may ask you to share your order details, invoice, photographs, and/or an unboxing video, depending on the nature of the request.

4. Items That Cannot Be Returned or Exchanged

A return or exchange may not be accepted in the following circumstances:

The product has been worn, washed, used, or altered.
The product has been damaged after delivery.
Original tags, labels, packaging, or accessories are missing.
The product shows signs of stains, perfume, makeup, sweat, body odour, detergent, or other usage.
The product has been customised or modified at the customer's request.
The product does not match the item originally shipped by Bilasita.
The return request is made after the applicable return period.
The product was purchased under a final sale, clearance, or non-returnable offer, where specifically mentioned on the product page.
The returned product does not pass our quality inspection.

5. How to Request a Return or Exchange

To initiate a return or exchange, please contact our customer support team within the applicable time period.

Please include:

Order number
Customer name and contact details
Reason for return or exchange
Clear photographs of the product, where required
A copy of the invoice, if requested

Once we receive your request, our team will review the details and confirm whether the product qualifies for return or exchange.

Please do not send a product back to us without receiving confirmation from our team.

6. Reverse Pickup

Once your return request is approved, Bilasita may arrange a reverse pickup through our designated courier partner, subject to service availability at your location.

The product must be securely packed to prevent damage during transit.

The returned product will be inspected by our team after it reaches our facility. Approval of the return or exchange will depend on the product meeting the conditions mentioned in this policy.

If a returned product is found to be used, damaged, altered, incomplete, or otherwise ineligible, Bilasita reserves the right to reject the return or exchange request.

7. Exchange Policy

We are happy to offer an exchange where the product is eligible and the requested replacement is available.

Exchange requests must be raised within 7 days of delivery.
Exchanges are subject to product availability.
Only an eligible product in its original condition can be exchanged.
One exchange request per product/order will generally be permitted.
If the requested replacement is unavailable, we may offer an alternative resolution, subject to the circumstances of the order.
Products purchased under specific non-exchangeable promotions or offers will not qualify for exchange.

8. Refunds

If your return is approved, the refund will be initiated after the returned product successfully passes our quality inspection.

Refunds will generally be made to the original payment method used for the order.
The time taken for the amount to reflect in your account may vary depending on your bank or payment service provider.
Any applicable shipping, payment gateway, or other non-refundable charges may be deducted where applicable.
In case a return fails our quality inspection, the refund may be declined.
Refund eligibility will be determined based on the condition of the returned product and the terms of this policy.

9. Damaged, Incorrect or Defective Products

If you receive a saree that is damaged, defective, incorrect, or different from what you ordered, please contact us within 48 hours of delivery.

To help us investigate the issue quickly, we may request:

Photographs of the product
Photographs of the packaging and shipping label
A clear description of the issue
An unboxing video, where available
Order and invoice details

After reviewing the information, our team will determine the appropriate resolution, which may include a replacement, exchange, or refund, depending on the circumstances.

10. Quality Inspection

Every returned product goes through a quality check before a refund or exchange is confirmed.

We check the product for its condition, tags, packaging, signs of usage, alterations, damage, and other applicable requirements.

Bilasita reserves the right to decline a return or exchange if the product does not meet the conditions specified in this policy.

11. Cancellation of Orders

If you wish to cancel your order, please contact us as soon as possible after placing the order.

Once an order has been shipped, cancellation may no longer be possible. In such cases, the order will be handled according to our applicable return policy.