Shipping Policy

At Bilasita, we take care to ensure that every order is carefully packed and delivered to you safely. Our aim is to make your shopping experience smooth from the moment you place your order until it reaches your doorstep.

1. Order Processing

Orders placed on the Bilasita website are processed on our working days, Monday to Saturday, excluding Sundays and public holidays.

Once your order is successfully confirmed, we generally aim to process and dispatch it within 48 hours.

During busy periods, festive seasons, sales, or circumstances beyond our control, processing may take a little longer. In such cases, we appreciate your patience and understanding.

2. Shipping & Delivery

Once your order has been dispatched, it is handed over to a reliable courier or logistics partner for delivery.

The estimated delivery time may vary depending on:

Your delivery location
Courier service availability
Product availability
Weather and other external conditions
Public holidays or regional restrictions
Unforeseen logistical delays

While we make every effort to deliver orders within the expected timeframe, actual delivery timelines may vary depending on the destination and courier network.

3. Order Tracking

Once your order has been shipped, tracking details may be shared with you through your registered contact information.

You can use the tracking information to follow the movement of your shipment until it reaches your delivery address.

4. Delivery Address

Please ensure that the shipping address, contact number, PIN code, and other delivery details entered while placing your order are complete and accurate.

Bilasita cannot be held responsible for delays, failed deliveries, or additional delivery attempts resulting from:

Incorrect or incomplete addresses
Incorrect PIN codes
Incorrect contact information
Unavailability of the recipient
Failure to respond to courier communication

If you need to make any changes to your shipping information, please contact us as soon as possible after placing the order. We will try our best to assist, subject to the order's processing status.

5. Damaged or Tampered Packages

We recommend checking the outer packaging carefully when your order is delivered.

If the package appears open, severely damaged, torn, or tampered with, please avoid accepting the shipment where possible and contact our team immediately.

If you accept the package and notice an issue after opening it, please contact us promptly with your order number and clear photographs/videos of the package and product so that our team can review the matter and assist you.

6. Delivery Delays

Although we work with established courier partners and make every reasonable effort to ensure timely delivery, certain delays may occur due to circumstances beyond our control.

These may include extreme weather, natural events, transportation disruptions, strikes, public holidays, government restrictions, courier-related issues, or other unforeseen circumstances.

We appreciate your understanding in such situations and will assist wherever possible.

7. Undelivered or Returned Shipments

If a shipment cannot be delivered because of an incorrect address, repeated delivery failure, refusal to accept the parcel, or unavailability of the recipient, the package may be returned to Bilasita.

If a shipment is returned to us, please contact our customer support team for assistance. Any additional shipping or re-delivery charges, where applicable, may be borne by the customer.

8. Shipping Charges

Applicable shipping charges, if any, will be displayed during the checkout process before you complete your purchase.

Shipping charges may vary depending on the order, delivery location, or promotional offers applicable at the time of purchase.

9. Changes to This Policy

Bilasita may revise or update this Shipping Policy from time to time to reflect changes in our shipping processes, courier arrangements, or business practices.

Any updated version will be published on this page and will apply to orders placed after the policy has been updated.